FAQs
Customer Service
We are here to ensure you have a seamless shopping experience. For any needs, please contact us at info@drich.co or via DM on Instagram. Our team will respond within 24 hours.
Order modification or cancellation
If you wish to modify or cancel an order, please write to us promptly at info@drich.co, including your order number. Please note: we cannot make changes to orders already handed over to the courier for shipping.
Shipping
We offer free shipping on multiple occasions. For specific details on delivery times, please refer to our dedicated shipping page in the main menu.
Tracking
Every order is traceable. You can track your shipment by entering the code received in the designated section of our website. If you have any questions, our team is at your disposal.
Payments and Security
Security is our priority. We accept credit card payments in an environment 100% protected by SSL protocols. All costs, including VAT, are always clearly indicated.
Returns and Refunds
Your style deserves perfection. We offer a simple and free return process within 14 days of purchase. Once the item has been received and verified, we will process a full refund within 72 hours.